CUSTOMER SERVICE (m|f|d)

At THE BARN, we care deeply about exceptional coffee and equally exceptional customer experiences. Our community is international, curious, and passionate – and we’re looking for someone who enjoys supporting them with warmth and professionalism.

📩 Apply now and become part of our mission to bring specialty coffee to life. 👉🏼 Diversity is important to us—that is why we particularly welcome applications from people with disabilities.

APPLY HERE

YOUR RESPONSIBILITIES

Replying to customer emails (e.g. “Where is my package?”, “Has my order shipped?”, “Can I still change my order?”). Supporting customers with brewing questions and product usage. Communicating clearly when coffees are unavailable or replaced. Working with Gorgias and AI-supported customer service tools. Responding to Direct Messages on social media. Reacting professionally and kindly to Google Reviews.

YOUR PROFILE

A friendly, empathetic and solution-oriented mindset. The “caregiver” type: happy to help, but also able to set boundaries professionally. Calm communication, even when customers are stressed. Fluent German and good English skills. Interest in specialty coffee is a plus (we’ll teach you everything else). Availability: around 4 hours per day, mornings. Students are very welcome.

WHAT TO EXPECT FROM US

A role based at our Berlin roastery (Wittenau, great access with public transport). A motivated and international team. Coffee training and insights into the world of specialty coffee. Fair conditions and meaningful work with real customer impact.

CONTRACT

Part-time (15-20 hours per week)

IMPORTANT INFORMATION

Please note that you do need an EU passport or working permit for Germany