We’ve loved The Barn Coffee since 2021, when we first discovered them in Dubai. Ever since, we’ve considered their coffee some of the best in the world. We’ve always had wonderful experiences at their café in Dubai – the quality, the atmosphere, and the service have always been outstanding.
Since we live between Dubai and Denmark, we’ve been ordering coffee online from The Barn in Berlin for the past few years, and it has usually worked very well.
However, during our most recent purchase, I was genuinely surprised by the way their Customer Service chose to handle our inquiry. It was a truly disappointing experience – the tone felt impersonal, and the responses came across as both unhelpful and somewhat dishonest. I didn’t feel the warmth, professionalism, or appreciation one would expect from a brand operating at this level.
It was honestly so disheartening that, for the first time, I don’t feel like ordering from The Barn again. It’s a real shame, because their coffee remains exceptional – but when you’ve been a loyal customer for years, you expect a much higher standard in the way you’re treated.
