B2B CUSTOMER SUPPORT & ORDER OPERATIONS (m|f|d)

Join us and become part of one of the worlds leading specialty coffee roasters. This is a hands-on office role based at our HQ in Berlins Sony Center (20 hours per week initially). You are the connection between our international B2B customers, the roasting team, logistics partners and our finance department.

You process wholesale coffee orders, organise national and international shipments, prepare export documents, communicate with our roasting and packing floor, follow up with customers regarding deliveries and payments, and ensure every order reaches our partners smoothly and on time. This role requires excellent organisation, strong communication skills and attention to detail. You enjoy speaking with customers, solving problems proactively and keeping many moving parts under control. Competitive payment with growth opportunities.

📩 Apply now and become part of our mission to bring specialty coffee to life. 👉🏼 Diversity is important to us - that is why we particularly welcome applications from people with disabilities.

APPLY HERE

YOUR RESPONSIBILITIES

Process daily B2B orders accurately and ensure every shipment leaves on time. Build relationships with our wholesale partners and be their first point of contact via phone and email. Proactively contact customers regarding repeat orders, deliveries, coffee availability and shipment updates. Coordinate national and international shipments with DHL, UPS, FedEx and other logistics partners. Prepare shipping, customs and export documentation where required. Work closely with our roasting, packing and dispatch teams to keep production and deliveries running smoothly. Monitor shipments, resolve delivery issues and keep customers informed before they have to ask. Support our finance team by following up on outstanding invoices and payment reminders. Keep customer information, orders and shipping records accurate across our systems. Identify opportunities to improve our processes and create an even better experience for our customers. Take ownership of your customer portfolio and ensure every order is delivered accurately, on time and with exceptional service.

YOUR PROFILE

2+ years experience in customer service, sales support, logistics or order processing Excellent organisational skills and attention to detail Friendly and confident communication on the phone and by email Experience with international shipping or export documentation is a plus Comfortable working with ERP, Shopify or similar business systems Fluent English (spoken and written). German is a plus. Able to prioritise tasks and stay calm under pressure Proactive, reliable and service-oriented

WHAT TO EXPECT FROM US

Working with some of the worlds best specialty coffees Daily contact with leading cafés, roasters and hospitality partners around the world An international and motivated team A modern office in Berlins Sony Center (with the best view over Tiergarten) Close collaboration with our roasting, production and leadership teams Personal growth and career opportunities Professional work environment Fair payment, holidays and social / health insurance You will be part of a team that is on a mission to change the Value Chain in Coffee. Our product is based on a concept of full quality and sustainability improvements.

CONTRACT

Part-time (15-20 hours per week)

IMPORTANT INFORMATION

Please note that you do need an EU passport or working permit for Germany