HEAD OF COFFEE | RETAIL (M/D/W)
We are a global quality leader in Specialty Coffee. Driven by our mission to create the best coffee experience for our customers and to achieve the best value for our farmers. We source, roast, prepare delicious coffee, bake cookies and connect people by delivering an outstanding coffee experience.
Our Head of Coffee creates a culture of belonging where teams with diverse backgrounds, styles, and perspectives can grow. You develop the team to consistently deliver great hospitality and coffee experiences, while ensuring accountability for cafe standards and business goals.
You are responsible for the overall success of our cafés.
The Head of Coffee hires and builds strong teams and is focused on training and developing each team member and future leader. Your are also responsible for ensuring all our café guests experience exceptional hospitality and coffee experiences and for leading the café to achieve our financial and operational goals.
YOUR PROFILE
You are
A strong and dedicated team leader who understands that collaboration takes work
You understand your team and cultivate the right experiences so we all can grow together
A business leader who understands how to drive a café to financial success through operational excellence and creative initiatives.
You know what hospitality means, you always anticipate the needs of guests and your community
Able to see the little things and the big picture while keeping day-to-day running
Flexible and creative in problem solving
Passionate about creating a sustainable future for our people, the company, and our planet
You will
Build, nurture, inspire, and maintain an incredible team by listening carefully, providing open, and honest feedback
Make sure every guest with us has an exceptionally hospitable experience by constantly finding new ways to coach the team to exceed guest expectations
Increase financial performance and keep improving it. Always find ways to extend the reach of the caféwhile being as efficient as possible
Communicate our corporate values for a sustainable future to your team
Train and train and train to ensure that every drink and food served in the cafe is always up to our high quality standards.
Working to help the team not only in busy moments, but to stay connected with day-to-day work and find ways to continuously improve it
Create and maintain a well thought out team work plan that balances the needs of individuals, teams, and cafes while meeting our business goals for efficiency
Manage the day-to-day operations of the cafe smoothly and accurately, including orders
You have
2+ years of hospitality experience with a strong preference for coffee, food and beverages
2+ years of leadership experience leading a team of 5+ people
A strong understanding of a profit & loss statement and knowledge on how to impact it
Comfort using computer programs
A flexible schedule and are available to work mornings, evenings, weekends and holidays
WE OFFER
- Working directly with Management
- International team of coffee professionals
- The best customers in Berlin and beyond
- Professional equipment. Training-Facility next to our Roastery.
- Ten of the best coffee bars in Berlin
Handsdown: The best coffee in town. Free coffee drinks when at work.
Location: Berlin
Contract:
Full Time. Flexibility and Overtime is expected
Workdays: 5 days, seven days per week (rotating schedule)
Holidays: as per law
Payment: Depending on experience
Term: 1 year. Extension possible
Please note that you do need an EU passport and working permit for Germany. Unfortunately we cannot sponsor any Visas.