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YOUR CART

LIMITED COLLECTORS EDITION: THE BARN x COMANDANTE GRINDER

Section

CUSTOMER CARE WEBSHOP (M/D/W)

We are a global quality leader in Specialty Coffee. Driven by our mission to create the best coffee experience for our customers and to achieve the best value for our farmers. We source, roast, prepare delicious coffee, bake cookies and connect people by delivering an outstanding coffee experience.

Our webshop customers are very important to us. They celebrate our coffees and they have probably been to one of our cafés in Berlin before. We treat them as friendly and fast as if they were standing in front of us, in our café. Your job is to be super-responsive, friendly and solution-driven - so they receive their order quickly and they get our guidance on how to use our product best. 

Apply here

YOUR PROFILE

You will
• be the first contact for our online customers as a trusted coffee expert
• timely answer all inquiries via e-mail, phone and social media
• solve problems every day and always with a smile
 • be able to optimize our processes in terms of efficiency and quality
• work in close cooperation with our logistics department in order to keep a good overview of our customers' orders and their status

You are
• language skilled: native speaker German and fluent English are required
• a communicator with problem-solving skills
• characterized by a friendly demeanor and quickly find a solution
• able to prioritize and able to establish a detail-oriented way of working
 • passionate for coffee: You want to be an expert for coffee
• willing to work in a great, small team, in which your work has a great influence on the quality and efficiency of the service we offer our customers

WE OFFER

• a motivated team of international coffee lovers
• a cool office space right next to our roastery
• free coffee in our Annex Café & the best coffee in our office
• a great learning curve and the space to take on responsibility
• fair payment, holidays and social / health insurance
• a chance to grow and evolve within our company

You will be part of a team that is on a mission to change the Value Chain in Coffee. Our product is based on a concept of full quality and sustainability improvements.

Location: We work as a Team in Wattstraße 10-13, Berlin-Brunnenviertel

Contract:
Part-time (20 hours per week)
Term: 1 year with option to extend
Holidays: as per law
Salary: depending on qualification

WORKING FROM HOME? FREE SHIPPING OPTIONS

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