FAQ

PAYMENT METHODS

What payment methods do you accept?

We accept the following payment methods: PayPal, Credit Cards and SOFORT Banking (DIRECTebanking)

However, our subscriptions can only be paid by Credit Card.

LOCATIONS

How do your shops differ from each other?

THE BARN operates different retail concepts to showcase the fact that we are specialists in coffee, and to present our coffee in different contexts. We follow the neighborhood and the needs of our target groups, always with the highest quality and a handmade approach in mind.

Do you have Wi-Fi in your cafés?

Generally we prefer to offer spaces where people interact and communicate with each other, face to face. For this reason, our Roastery and THE BARN Café don't have WI-FI. To cater for a growing need of communal spaces for the online community and people working from their laptops though, we have decided to provide free WI-FI at Café Kranzler.

Can I enjoy your coffee in other cafés or cities?

We have partnered with many leading coffeeshops worldwide. Please get in touch with us on webshop@thebarn.de for a list of cafés in your area.

SOURCING

Are your coffees from sustainable farming?

We are working with incredibly dedicated farmers growing some of the best coffees in the world. We pay for quality - the better the coffee, the more we pay. Its the only incentive to establish sustainability and quality. All our coffees are fresh in season and fully traceable.

Are your coffees Fair Trade or Organic?

Unfortunately Fair Trade has no incentive for quality. We often pay our farmers 3x of what Fair Trade would be paying, and more. Paying up for quality is the key incentive for sustainable farming. We also promise each farm not to blend their coffees and to promote their business - by putting their name on each of our coffee bag. Most organic coffee farms are only looking at one aspect: No chemicals. Which is an important factor, but there are many others: Labor has to be paid well. Water has to be recycled. Pristine forest and wildlife has to be looked after. Most importantly: There is rarely high cup quality in organic coffee. We look very closely at every farm we work with. In order not to discriminate those who are not certified organic - but do an awesome job - we have decided not to advertise for organic coffees.

How many different coffees do you offer?

Our coffee selection is very focused with a maximum of 8 coffees at a time. Throughout the different seasons we run around 20 main coffees. We also present microlots from new farms or micro regions we are excited about.

ROASTING

How do you roast your coffee beans?

Our roast style is Nordic: We roast our coffees light to showcase clean flavors, terroir and the individual taste of each farm. Roasted gently to perfection so that every cup will be memorable and flavoursome. When we roast, we are not changing the natural taste of each coffee. Depending on origin, processing or variatal the coffees differ in taste or acidity level. Often times our coffees taste more fruity and aromatic than others.

Do you have different roast profiles for filter and espresso coffees?

All our roasts are light but fully developed. That makes our coffees taste so clean and flavoursome. We develop our espresso coffees a little bit more to make them work perfectly on all types of espresso machines. Our filter coffees we roast slightly shorter to bring out more delicate flavour notes.

USING OUR BEANS / BREWING

What is the best time to enjoy your coffee after roasting?

Coffee does not get better with age. To enjoy full flavours we recommend to use our beans within 2 weeks after roast date. However, in a sealed bag and with proper storage at room temperature, you can still enjoy a wonderful cup 2 months after roast date. All our coffees bags carry the roast date. We recommend to seal the coffee bag by using the zip so that the coffee won't be exposed to oxygen (which would accelerate aging). All bags come with a one sided valve so that the coffees can easily de-gas but wont let any oxygen in. Storing our coffees at room temperature is recommended.

How much coffee can I make from your 250g bags?

A golden rule for brewing is a ratio of 65-70gr per liter. A 250ml (8.5oz) brew needs around 15-16 gr of coffee beans. That is around 15 brews per bag. Enough to get you through the day!

How do I prepare your coffee in the best way?

Our brew recipes give easy guidance for your home brews on V60 (Drip), Chemex or Aeropress (French Press). You can find our Brew Recipes here.

Do you also sell pre-ground coffee online?

We believe in keeping our coffee as fresh as possible. If we would grind your coffee before sending it, most of the delicious flavours would escape more quickly! We strongly recommend grinding just before brewing your coffee. We offer some grinder options in the equipment section online.

Do you offer Decaf?

We have yet to find a decaf coffee that matches the quality of our non decaf coffees.

SUBSCRIPTIONS

When are you sending out your subscription coffees?

We send all our curated subscription coffees out at the end of each month. So when you buy your subscription in the course of a month we will box your fresh coffee at the end of that month and send it to you.

Which coffee will I be receiving?

Our subscriber coffees are curated and picked by our roast team. They choose two different coffees every month - paired well to showcase different flavour profiles.

What is the price difference to a regular coffee bag?

Our retail pricing for 250g bags starts at 11 EUR and goes up to 14.5 EUR.

When we select coffees for our monthly subscription you will receive two coffees from our range. So your savings differ - the average will be around 25%. Savings are even higher when you pre-pay your subscription over a period of 3, 6 or 12 months.

I have just signed up for a subscription. When will it start?

Your subscription will start in the month of your purchase.

I am going on holiday. Can I pause my subscription?

You can manage your subscription easily. Just enter your account and click on the subscription manager. You can change your address, pause and resume your subscription. Easy!

WHOLESALE

I want to serve THE BARN coffee. How do I get started?

We love to partner with quality people that appreciate our coffees as much as we do. Please get in touch with our wholesale team via this contact form.

JOBS

How do I apply for a job?

We always look for talented and motivated people to join our team. We offer different job profiles and career opportunities. From food production, service, coffee making, roasting, coaching or marketing our coffees. A great entry point to gain work experience is one of our working student positions around e-commerce, marketing or sales. Please find all the information on how to apply here